Frequently Asked Questions

About By Maya London

Where is By Maya London located?
By Maya London operates two private aesthetic clinics in Battersea (SW11) and Knightsbridge (SW1X), offering advanced, non‑surgical skin and injectable treatments in calm, relaxing settings.

Who performs the treatments?
All procedures are performed personally by Maya, an experienced aesthetic practitioner with more than 11 years in advanced medical aesthetics. Her approach focuses on precision, safety and natural‑looking results.

What is your approach to aesthetics?
Our philosophy is subtle enhancement, not drastic change. Every treatment plan is bespoke, designed to refresh and rejuvenate your appearance while maintaining harmony and authenticity.

Skin & Rejuvenation Treatments

What is microneedling and how does it work?
Microneedling uses the SkinPen device to create controlled micro‑channels in the skin. This stimulates collagen and elastin production to improve fine lines, scars, and overall skin texture with minimal downtime.

What is RF microneedling?
RF Microneedling combines microneedling with radiofrequency energy to heat the deeper layers of skin, tightening and lifting while reducing wrinkles and scarring.

How does HIFU lift and tighten the skin?
HIFU (High‑Intensity Focused Ultrasound) targets deep tissue layers with ultrasound energy to boost collagen, lift sagging skin and define facial contours — a non‑surgical facelift option.

What is Frax Laser resufacing?
Frax Laser creates tiny columns of thermal energy to smooth skin texture, fade pigmentation, reduce scars and fine lines, and promote an even complexion.

How does IPL help with redness or rosacea?
IPL (Intense Pulsed Light) gently targets blood vessels that cause flushing and visible capillaries, reducing redness and evening overall skin tone.

Injectable & Regenerative Treatments

What are anti‑wrinkle injections?
Anti‑wrinkle injections (Botox) relax small facial muscles responsible for dynamic lines, softening wrinkles while preserving natural expression.

What are dermal fillers used for?
Dermal fillers add volume or definition to areas such as lips, cheeks, chin and jawline, restoring balance and youthful contours.

What is face balancing?
Face balancing adjusts proportion across the face using filler to create symmetry and harmony without altering your natural features.

What is Profhilo?
Profhilo is a bioremodelling injectable made from pure hyaluronic acid. It deeply hydrates the skin and stimulates collagen, improving elasticity and texture.

What is PRP and how does it rejuvenate skin?
PRP (Platelet‑Rich Plasma) uses your own concentrated plasma to accelerate natural healing and collagen growth, improving tone, texture, and luminosity.

What is PRF and how is it different from PRP?
PRF (Platelet‑Rich Fibrin) is an advanced version of PRP that releases growth factors gradually for longer‑lasting regenerative results.

What are Exosome treatments?
Exosome therapy introduces microscopic cell communicators that encourage regeneration, repair damaged skin, and enhance elasticity for a healthier, more radiant complexion.

What are biostimulators?
Biostimulators are injectable treatments that encourage your own skin to produce more collagen and elastin. Unlike fillers, they don’t add volume – they improve firmness, elasticity, and overall skin quality for a naturally lifted, tighter look.

Which areas can be treated with biostimulators?
They’re ideal for the face, neck, décolletage, arms, and even knees — any area showing loss of firmness or crepey texture can benefit from collagen stimulation.

What are polynucleotides?
Polynucleotides are naturally derived molecules that repair cells and stimulate healthy tissue regeneration. They hydrate the skin, boost elasticity, and improve tone by supporting fibroblast and collagen activity.

What is the polynucleotide under‑eye treatment?
It’s a targeted injectable that restores thin, tired skin beneath the eyes, reducing hollowness, puffiness, and fine lines without adding volume or heaviness.

Hair Restoration Treatments

How does PRP for hair growth work?
PRP Hair Treatment injects your own growth‑factor‑rich plasma into the scalp to revitalise follicles, improve density and reduce hair shedding naturally.

What is PRF hair restoration?
PRF Hair Restoration releases growth factors over time for prolonged stimulation, improving the strength and volume of new hair growth compared with standard PRP.

What is Exosome hair therapy?
Exosome Hair Therapy delivers regenerative vesicles that boost follicle communication, supporting thicker, stronger hair and a healthier scalp.

Safety & Aftercare

Are your treatments safe?
Yes. All procedures are carried out in a clinical environment using CE‑marked, medically proven technologies that meet the highest hygiene and safety standards.

Do your treatments work for all skin types?
Most treatments are suitable for all skin types. During consultation, Maya tailors each protocol to your individual needs to ensure safety and optimal results.

Is there any downtime?
Downtime varies by treatment. Light redness or swelling may occur for 24–48 hours after microneedling, PRP or RF Microneedling. Injectables typically have no downtime.

What aftercare should I follow?
Avoid makeup, saunas, and exercise for 24–48 hours post‑treatment. Keep the skin clean and hydrated, apply SPF 50 daily, and follow any tailored instructions provided.

Bookings & Clinic Policies

How can I book an appointment?
Appointments can be booked online through our website or by contacting the clinic directly. Consultations are required before any aesthetic procedure.

Do you charge for consultations?
Consultation fees are redeemable against treatment when booked within a set period. This ensures each client receives personalised time and guidance.

What is your cancellation policy?
We kindly request at least 48 hours’ notice for cancellations or rescheduling. Late or missed appointments may incur a fee.

Do you offer packages or gift cards?
Yes. By Maya London offers bespoke treatment courses and digital or physical gift vouchers that make perfect presents for loved ones.

Results & Expectations

How soon will I see results?
Visible improvement depends on the treatment. Injectables usually take 1–2 weeks, while collagen‑stimulating procedures such as microneedling, HIFU and PRP develop gradually over 4–8 weeks.

How many sessions will I need?
Some treatments show results after one session, while others (like PRP or RF Microneedling) are most effective as a course of three to six, customised to your goals.

Will my results look natural?
Absolutely. Maya’s signature style focuses on balance and subtle rejuvenation, ensuring you look refreshed, not altered.

Contact & Practical Information

What are your opening hours?
The clinics are open Monday to Saturday from 10 am to 7 pm by appointment only.

How can I reach you?
You can contact us through the online enquiry form or by email at [insert address here].
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